Shipping policy
Delivery area
We ship within Australia only. Every order is packed and dispatched from our Australian warehouse, so there are no customs charges and no international transit times.
Shipping rates
- Standard shipping: $10 flat, Australia-wide.
- Free standard shipping: on all orders over AU$99.
- Express shipping: $15 flat, Australia-wide.
Rates are shown at checkout before payment. Discount codes do not affect shipping charges unless the offer says otherwise.
Dispatch
Orders placed before 12pm (AEST) on a business day are typically dispatched within 1 to 2 business days. Orders placed on weekends or public holidays are dispatched the next business day. You'll receive a confirmation email with tracking as soon as your order ships.
Delivery times
- Metro areas (Sydney, Melbourne, Brisbane, Adelaide): 3 to 5 business days after dispatch.
- Perth, Hobart, Darwin and regional areas: 5 to 8 business days after dispatch.
Delivery times are estimates provided by our carriers and may vary during peak periods. They are not guaranteed.
Tracking
Every order includes tracking, emailed to you at dispatch. If your parcel hasn't arrived within the estimated window, contact us with your order number and we'll chase it up with the carrier for you.
Missing, delayed or damaged deliveries
If your order arrives damaged, or a parcel is confirmed lost in transit, contact us at info@shimoyama.com.au with your order number and we'll arrange a replacement or full refund. See our Refund Policy for details, alongside your rights under Australian Consumer Law.
Incorrect addresses
Please check your delivery address at checkout. If a parcel is returned to us because the address supplied was incomplete or incorrect, we'll contact you to arrange redelivery; a redelivery shipping charge may apply.