Good to know
Are these genuine Shimoyama products?
Yes. This is the official Australian store of Shimoyama, stocked direct from the brand. You'll also find us on Instagram at @shimoyama_au.
How fast is delivery in Australia?
Orders dispatch within 1–2 business days from our Australian warehouse, with tracking emailed to you. Metro deliveries typically arrive in 3–5 business days. See Shipping & Delivery.
What if it's not right for my home?
You have 30 days to change your mind. Return unused items in their original packaging for a refund or exchange. See Returns & Refunds.
What if something arrives damaged?
Contact us with your order number and a photo and we'll replace it or refund you in full, including postage.
How do I care for hinoki and diatomite?
Hinoki: rinse with warm water, wipe and air-dry away from direct sun. Diatomite: air it weekly and refresh the surface with a light sand. Full care notes in our FAQ.
More questions? Visit the full FAQ or contact us.