30-day change-of-mind returns
If a product isn't right for your home, you can return it within 30 days of delivery for a refund or exchange, provided it is unused and in its original packaging. Return postage for change-of-mind returns is at the customer's expense.
Damaged or faulty items
If your item arrives damaged, or develops a fault, contact us with your order number and a photo. We'll arrange a replacement or full refund, including return postage, as quickly as possible.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to start a return
- Contact us with your order number and the item(s) you'd like to return.
- We'll reply within one business day with return instructions.
- Once we receive and inspect the return, your refund is processed to the original payment method within 3–5 business days.